Do you ship internationally?
Yes, I ship everywhere in the world. All orders will be automatically shipped to the address entered upon checkout, so PLEASE make sure you have entered your address correctly. Thank you. :)
Do you accept credit card/debit card/PayPal?
Yes, I accept credit card, debit card, and PayPal. All prices are in EUROS but all currencies will be accepted at the current exchange rate.
Do you accept other currencies?
Yes, even though all prices are listed in EUROS, all currencies will be accepted at the current exchange rate.
When will my Artworks arrive?
Can take a maximum of 3 weeks (usually 1) for orders outside Europe. All artworks are shipped using Blue Mail, which according to CTT can take approximately 3-5 business days for European orders. For international orders, timing will vary depending on your local customs office. Thank you in advance for your patience. :)
How are the prints/originals packaged?
All prints and originals on paper will be placed into a protective sleeve and rolled up in a cylindrical shipping tube.
Orders that contain multiple prints will be shipped flat inside a waterproof envelope enforced by two sheets of rigid chipboard to ensure the envelope doesn't bend.
What paper/ink do you use?
The prints are printed high quality 200g white fine art paper (usually matte - but also depends on what is best fit for the individual artwork). The prints are made with 10 archival quality pigment based inks (to put this in perspective, your standard at home color inkjet printer usually has only 3 colors). These inks are guaranteed a vivid and luminous color range to preserve the look of the original artwork, and are designed to last over 200 years without fading. Lastly, I produce each print at 600dpi, which gives insanely realistic detail that is virtually indiscernible from the original artwork (compared with the more commonly used 300dpi).
As for the original pieces I usually use Arches 300g paper cold pressed, and watercolours by Van Gogh and Winsor & Newton professional brand.
Do the prints have a margin/border?
Yes, the margin will vary depending on the original aspect ratio of the artwork, but there is usually at least a 1/4" margin on the left and right sides, and at least a 1/2" margin on the top and bottom edges.
What is the return/refund policy?
If the print arrives damaged during shipment, I will gladly send you a replacement print. Please take a photo of the damaged package and print and email it to me at firstname.lastname@example.org with your order number and just a short explanation. Thank you. :)